![]() If your camera is currently frozen, try to reset the camera by holding the for 10 seconds (hold the top on the HERO Session / HERO4 Session). ![]() Before proceeding make sure that you have turned off Connections/Wi-Fi/GPS/Voice Control and removed any BacPac (if applicable). If it no longer freezes, then the issue is likely stemming from the SD card. Here's some information on SD card recommendations.īelow are some troubleshooting steps to resolve the issue for you. Try removing the SD card and see if the camera still freezes up. ![]() If a camera is freezing up, it is usually an indicator the camera's software needs to be updated or there is potentially an issue with the microSD card being used. ![]()
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